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Terms & Conditions

 

These terms and conditions apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

The terms and conditions as set out hereunder constitute the entire agreement between you and Asia Travel Service JSC (bestcruisesvietnam.com). If you do not read or accept these terms and conditions, do not use this website (the "service"). By accessing any part of the Bestcruisesvietnam.com website, you consent to be bound by these terms and conditions.

 

Make a Booking

 

The booking should be made through Bestcruisesvietnam.com website or sent fax, mail, or e-mail to:

The booking is validity only if you have received a confirmation of BestCruisesVietnam.com and upon your payment of deposit amendments to your booking must be notified to and agreed by Bestcruisesvietnam.com.

 

Prices and Guarantee

 

The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge and other services is not mentioned.

We want you to pay the lowest price possible for your vacation on Vietnam. Should you find your cruise cabin, hotel room with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.

 

Payment and Deposit

 

1. Pay Online by Paypal.com

 

We accept payment through Paypal. Your invoice will be created and send you with the guide line to deposit your packages.

Please be advised that there is a surcharge of 7% for the transaction fee. Our account: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

2. By Bank Transfers

 

For other methods of payment: by telegraphic transfer, please contact with us for more details.

AC Name: NGUYEN THANH TUNG   
AC No: 0021372315879 (USD)
Bank name: Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank), Branch Hanoi   
Address: 344 Ba Trieu, Hanoi, Vietnam   
Swift code: BFTVVNVX002

Please be advised that there is a surcharge of 3.5% for the bank fee.

 

Confirm booking & Voucher

 

All confirmations are generally confirmed by return fax or e-mail within 24 hours working. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

Voucher will be issued by Best Cruises Vietnam after the booked trip is confirmed and payment is completed.

A service voucher will be given for customer directly or by email/fax.

 

Liability and Insurance

 

Vietnam is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

 

Cancellations

 

Cancellations BY YOU

 

All cancellations must be received in writing, sent to us via fax or email.

By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the tour, hotel and other services.

Please be advised that we will charge 10 USD for administration fees of the cancellation.

 

Cancellations NOT BY YOU

 

In the event that we are unable to provide confirmed services, an alternative services or an alternative departure date will be offered subject to availability.

If this alternative date or the alternative services is not acceptable to the passenger will be refunded in full - 100% refund.

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